Vapiano: Keeping it fresh with AI-powered training
Laidback Italian-style restaurant, Vapiano, has been using Attensi Creator to deliver consistent training across 5 continents. The built-in AI-powered translation feature means every team member gets the same high-quality experience wherever they are in the world.
"Attensi Creator is already easy to use, but in combination with AI it allows us to create training content even faster."
“A people business making pasta”
The first Vapiano opened on the 22nd of October, 2002, in Hamburg, Germany. It now has over 155 restaurants worldwide across 32 countries and 5 continents. No matter which Vapiano restaurant you walk into, you’ll notice the laidback atmosphere and staff who bring the fun as well as the food.
People are at the center of Vapiano’s mission, because its staff are the key to delivering the unique experience its customers have come to expect. Annika Mersch, Global Head of Learning & Development for Vapiano sums it up when she says, “We are not a pasta business, but a people business making pasta.”
That’s why high-quality staff training is so essential to Vapiano. From Colombia to Qatar, every member of the team needs to have the skills and knowledge to create the signature Vapiano atmosphere.
“Effective and efficient training is very important. We need to equip our people with the knowledge they need to deliver the intended customer experience, and we need to give them the fun during learning that we want them to deliver to each and every customer.”
Creating with Attensi
With over 155 restaurants globally, Vapiano needed a way to create engaging learning and development content quickly while maintaining high standards. That’s where Attensi Creator has been invaluable.
Attensi Creator allows users to build their own bespoke learning modules, either from scratch or from previous learning materials. The simple format means that any member of the Vapiano learning and development team can create game-based content without using any code.
Flipping the script
With staff working across over 30 different countries, Vapiano needed an efficient way to scale its training solutions across multiple languages. Luckily, the AI translation feature in Attensi Creator could do just that.
“Within seconds the AI translates the written and also voice content, and that allows us to provide our partners globally with exactly the right content in the language they need.”
Vapiano can now convert any of its written training materials and avatar voiceovers into any language it needs with impressive accuracy, all within the Creator software and without relying on external plugins.
As the chain makes more plans to expand globally, Vapiano can be confident that it has the tools to scale its training at any time, in any place, in any language.
“The training content we create using AI – it’s high quality. It’s actually like a native speaker would create.”
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