Hospitality training that performs on the floor

Game-based training that gets staff floor-ready faster has been shown to reduce early turnover by up to 10%. When new hires feel genuinely competent from day one, they are significantly more likely to stay beyond the critical 90-day window where most hospitality attrition happens.

Attensi is built for scale. Operators running hundreds or thousands of locations use a single platform to deploy consistent training, track competence, and measure performance across their entire estate — ensuring every team member, at every location, meets the same standard.

Attensi deploys consistently across both corporate and franchised estates from a single platform. Training is built around your brand standards and updated centrally — so every location, whether corporate-owned or franchised, trains to the same standard. Because staff engage voluntarily through game mechanics, adoption is consistently high even where completion can't be mandated.

Traditional LMS platforms track completion — they don't build competence. For hospitality teams, the difference matters: a module watched in a breakroom doesn't prepare someone to upsell during a Friday night rush or recover a guest experience under pressure. Attensi is purpose-built for hospitality performance, combining game-based learning, store simulations, and AI dialogue scenarios that staff practice repeatedly until the skills are instinctive — with real-time reporting that connects training to operational metrics like CSAT, audit scores, and retention.

AI allows hospitality staff to practice realistic guest conversations at scale — complaints, service recovery, upselling — with characters that respond and adapt naturally, without needing a trainer in the room. Every interaction is personalized to the individual's responses, which means staff get targeted practice on the situations they find hardest. Attensi's AI dialogue scenarios are built around your specific brand, menus, and service standards — not generic scripts.

Attensi delivers training across the full range of hotel staff needs — from front-of-house service standards and guest experience to food safety, fire safety, and upselling at the point of service. Training is built around your specific brand, property type, and service standards, and deployed across every location from one platform. Hotel operators including Wyndham EMEA have used Attensi to train thousands of front-line staff across thousands of properties, achieving consistent standards at scale.

Restaurant, quick-service, catering and food service staff practise the parts of the job that decide a shift: service and upselling, menu knowledge, food safety, kitchen routines and serving behind the bar. Every scenario follows your own menus and service standards, and staff train on their phones between shifts. YO! Sushi cut day-one training for kitchen and front-of-house staff from 7.5 hours to 2.5 hours across 100+ restaurants. At Village Hotels, bar staff cross-skill by completing the kitchen training.

Yes. Most hospitality managers are promoted for being great at the job they already do - the best bartender or barista - and then have to lead the team they used to work in. Restaurant, bar and hotel managers practise the difficult conversations that come with the step up into management, such as giving feedback, handling a complaint or tackling poor performance, with AI role-play characters that respond like real people. Managers also see real-time data on competence gaps across their team, by location and role. LEON restaurant managers used that reporting to see where their teams excelled and where they needed more support.

Yes. Hospitality employees train in the Attensi app on iOS and Android, on their own phones and between shifts, with no desktop, classroom or time off the floor. Front desk, housekeeping, food and beverage, kitchen and bar teams each get training built around their role, in 50+ languages. Across the hospitality industry the app scales from a single venue to a global estate: Wyndham EMEA trained 4,000 front-line staff across 9,300+ hotels, with learners averaging 45.5 playthroughs each.